Privacy Policy

Ask Eric is a trading name of Cavendish Property Investments Ltd. This privacy notice explains how we use any personal information we collect about you.

What information do we collect about you?

We collect information about you when you engage us for equity release lifetime mortgage advice & arrangement services. This information will relate to your personal and financial circumstances. It may also include special categories of personal data such as data about your health, if this is necessary for the provision of our services.

We may also collect information when you voluntarily complete client surveys or provide feedback to us.

Why do we need to collect and use your personal data?

The primary legal basis that we intend to use for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data we’d also be unable to fulfil our legal and regulatory obligations.

Where special category data is required we’ll obtain your explicit consent in order to collect and process this information.

How will we use the information about you?

We collect information about you in order to provide you with the services for which you engage us.

Who might we share your information with?

If you agree, we may email you about other products or services that we think may be of interest to you.

We won’t share your information for marketing purposes with other companies.

In order to deliver our services to you effectively we may send your details to third parties such as those that we engage for professional compliance, accountancy or legal services as well as product and platform providers that we use to arrange financial products for you.

Where third parties are involved in processing your data we’ll have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they’ll only act in accordance with our written instructions.

Where it’s necessary for your personal data to be forwarded to a third party we’ll use appropriate security measures to protect your personal data in transit.

To fulfil our obligations in respect of prevention of money-laundering and other financial crime we may send your details to third party agencies for identity verification purposes.

How long do we keep hold of your information?

In principle, your personal data shouldn’t be held for longer than is required under the terms of our contract for services with you. However, we’re subject to regulatory requirements to retain data for specified minimum periods. We also reserve the right to retain data for longer than this due to the

possibility that it may be required to defend a future claim against us. In any case, we’ll not retain your personal data for longer than five years.

You have the right to request deletion of your personal data. We’ll comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.

How can I access the information you hold about me?

You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all of your personal information please email or write to us using the contact details noted below.

When your personal data is processed by automated means you have the right to ask us to move your personal data to another organisation for their use.

We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.

Marketing 

We’d like to send you information about our products and services and those of other carefully selected companies which may be of interest to you. If you’ve agreed to receive marketing information, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us by email at info@equityreleaseinfocentre.co.uk.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

What can you do if you are unhappy with how your personal data is processed?

You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

0303 123 1113 (local rate)

Changes to our privacy policy

We keep our privacy policy under regular review and we’ll place any updates on this web page.  This privacy policy was last updated on 18/06/2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by email at info@equityreleaseinfocentre.co.uk

Cookie Policy

Our website uses cookies which we believe are a mutual benefit; they enable us to provide you with a better service.

A cookie is a small file containing letters and numbers that we put on your computer, which is used to save information that our systems can use at a later date.

These cookies allow us to distinguish you from other users of the website [without using personal information, by creating a random and anonymous number] which helps us to provide you with a good experience when you use our website and also allows us to improve our website for you.

The contents of a typical cookie, for example, used to track the number of visitors to our website would be something like this:

Name                    __gat_UT-114614453-1

NO personal information is recorded.

The cookies we use are mainly ‘analytical’ or ‘functional’ cookies. They allow us to recognise and count the number of visitors to our website and help us to see how visitors move around the site and remember any preferences set by users.

Cookies help us to improve the way our website works, for example by making sure users are finding what they need easily by not having to visit 2 pages to get the information they require, or identifying pages that need improving based on the exit rate of a particular page. If we see that a particular page is very popular, we will aim to make it more easily reached.

Our website uses a content management system which uses Cookies to remember such things as what language or settings are used so that it is the same experience next time a user logs in.

Disallowing cookies

You are of course welcome to opt-out of using cookies on this website, but please be aware that some parts of the website will no longer work and your user experience will be negatively affected.

Allowing Cookies

If you would like to use all of this site’s facilities as they were intended, please click ALLOW COOKIES when prompted.

Cookies Used

Cookie Name Cookie Owner Cookie Description
_gid Google Analytics Used to distinguish users.
_ga Google Analytics Used to distinguish users.
_gat_UA-114614453-1 Google Analytics Used to determine a user’s inclusion in an experiment and the expiry of experiments a user has been included in.
DYNSRV Hosting Provider This cookie is believed to be used for load balancing to manage server traffic demand.
wordpress_logged_in WordPress After login, wordpress sets the wordpress_logged_in_[hash] cookie, which indicates when you’re logged in, and who you are, for most interface use.
wordpress_sec WordPress Essential WordPress session management cookies for logged in users.
wordpress_test_cookie WordPress WordPress sets this cookie when you navigate to the login page. The cookie is used to check whether your web browser is set to allow, or reject cookies.
wp-setting- WordPress WordPress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
wp-settings-time- WordPress WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
gdpr_popup Ask Eric This cookie is used to track who has already been shown the notice. The cookie has been set never to expire unless there is a change in the privacy policy.

For a free no obligation consultation, call 0800 077 6885 or email info@equityreleaseinfocentre.co.uk